Payment Responsibility

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Client responsibility

  • Pay the provider directly using the payment instructions shown on the provider’s BookTap page.
  • Check that the payment details match what the provider has shared.
  • Discuss refunds, reversals, or payment questions directly with the provider.

Provider responsibility

  • Own and maintain payment instructions, account details, payment links, and payment policies.
  • Manually check whether payment has been received before confirming a booking.
  • Handle client payment questions, refunds, reversals, and disputes directly.

BookTap responsibility

  • Display the provider’s saved payment instructions on the booking page.
  • Record the booking request status selected by the provider.
  • Keep payment responsibility clear before clients send a booking request.

BookTap does not

  • Process, hold, verify, reverse, or refund payments.
  • Collect or store card details.
  • Confirm whether a client has paid.
  • Handle provider-client payment disputes.

Questions about BookTap? Contact us at info@booktap.co.za.